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Hospitality

Reliable Broadband for Remote Hospitality Businesses

Today’s global travelers are no longer satisfied with mediocre broadband access. Hotel operators and remote businesses can increase guest satisfaction and profits by providing always-on
Wi-Fi.

HOSPITALITY

Guests and visitors to remote hospitality businesses demand always-on connectivity for email and Internet access. Hotel operators located far from terrestrial networks can increase their occupancy and profitability by satisfying guests with high-speed Wi-Fi service delivered via satellite.

ITC Global provides end-to-end satellite communications solutions customized for the high-bandwidth demands of medium and large hotels in areas with substandard terrestrial connections. Our satellite network links hotels around the world to the internet, delivering a variety of solutions for operators, including bandwidth for:

  • High-speed Wi-Fi for guest rooms
  • Hotel reservations, secure billing and other operations
  • On-site business conferences
  • Internet cafés for non-guests

Managed Services – A Partnership Approach to Face Today’s Challenges and Tomorrow’s Opportunities

With our comprehensive industry knowledge, hotel operators can rely on ITC Global to deliver solutions that support complete connectivity requirements and can scale for increased guest and business services. We create tailored networking solutions to support the unique demands of any remotely located hospitality business.

A properly designed and engineered network will include:

  • A technical plan to deliver required service levels to each hotel room so that there are no “dead zones,” ensuring internal wired and wireless networks can support the service
  • A capacity plan to allocate bandwidth based on guest occupancy, the number of Wi-Fi devices per guest and expected Wi-Fi subscription rates for the hotel
  • A WAN optimization plan to address dynamic bandwidth needs at each property location
  • An IP address and routing plan to govern the flow of traffic types and establish a failover plan
  • Bandwidth allocated so that traffic prioritization meets operating needs for different seasons of the year or for special business events
  • Capacity segmented to avoid extra costs without jeopardizing performance and impacting guest satisfaction
  • Components selected to meet the specific needs for each hotel property
  • Network monitoring, management and optimization around the clock

Our Network – Worldwide Connectivity Now and Scalable Into the Future

The Panasonic Network integrates satellites, ground stations and points-of-presence to provide hotel operators and remote businesses with advanced Wi-Fi networks for their guests and corporate operations.

Benefits:

  • A highly secure network allowing hotel operators to meet Payment Card Industry Data Security Standards (PCI-DSS)
  • Service tailored to the hotel operator’s needs, accommodating any existing antennas and network equipment in place
  • Bandwidth coverage focused in even the most remote regions

Read more about the Panasonic Network.

The Guest Experience – Entertainment and Wi-Fi Access

ITC Global offers a comprehensive solution for the entertainment of guests and employees who may live on-site part of the time. The platform provides guests and staff at remote hotels and businesses with entertainment options as well as voice and internet streaming so that they can stay in touch with families and with social networks.

  • A Better Hotel Site Experience - Best-in-class programming and connectivity to ensure speed, quality and uninterrupted convenience in any location.
  • Security and Speed with a Comprehensive Stand-Alone Platform - The service can be deployed separately from the corporate network – keeping corporate data protected, avoiding competing network priorities and offering redundant backup for remote hotels and business operations.
  • Easy Set-Up and Deployment - Our online user portal offers easy enrollment and access. A separate dashboard allows monitoring of the network and metrics on usage at hotel sites.

Read more about how ITC Global’s entertainment services are being deployed in remote environments across the maritime and energy industries.  

Operational Efficiency - Taking Advantage of Comprehensive Connectivity

Hotels must continually upgrade their networks and be prepared for “surge” periods of high occupancy or on-site functions. The Panasonic Network’s service can be scaled to follow the peaks and valleys of usage and to keep up with guest demands for improved services.

Our consultative approach leverages Wi-Fi technology to deliver solutions that fit the individual needs of each hotel property and support maximum flexibility and profitability.

Value-Added Services

ITC Global’s portfolio of value-added services is designed to deliver additional capability and enhanced connectivity to remote hospitality markets. Our continuous service enhancements have recently included new or improved solutions for:

  • Global corporate data backup
  • Weather monitoring
  • Security applications
  • Enhanced content and entertainment services
  • Video transport, analytics and storage

  • Remote Hospitality Business

    Papua New Guinea, the least explored country on earth, hosts only a handful of expat hotels. In many cases, satellite and terrestrial services are very poor, leaving business travelers and other hotel guests with limited access to basic internet. For one such hotel, ITC Global’s broadband services have delivered improved connectivity, enabling the business to better serve its guests.


  • Nethope

    Enabling collaboration across non-profits and companies serving communities around the world with information technology solutions, NetHope received connectivity capabilities from ITC Global in response to the 2015 Tropical Cyclone Pam, which devastated the country of Vanuatu.


  • NetHope

    Enabling collaboration across non-profits and companies serving communities around the world with information technology solutions, NetHope and its partner organizations received connectivity capabilities from ITC Global in responding to the West African Ebola crisis.


  • American Red Cross

    For more than 4 years, ITC Global has provided VSAT services to the Red Cross in support of its disaster relief efforts. In 2015, ITC Global provided critical communications during response efforts for crises in the Philippines, Sierra Leone, and in Nepal, following the devastating 7.8 magnitude earthquake.


  • Exploration & Production Oil Major

    The organization is active in all areas of the oil and gas industry, including exploration and production, refining, distribution, petrochemicals, and power generation.


  • Bridgemans Services Group LP

    Bridgemans Services Group LP provides floating accommodation vessels for crews working anywhere around the world. Bridgemans’ Silja Europa vessel, deployed off the northwest coast of Australia, holds up to 220 crew members and leverages ITC Global for reliable communications capabilities.


  • Saipem

    When one of Europe’s largest oil and gas exploration and production companies needed to provide complete network communications for its large and diverse fleet of vessels and shore bases, they turned to ITC Global for a custom engineered global satellite network.


  • Subsea 7

    Subsea 7, a leading contractor in seabed-to-surface engineering, construction and services to the offshore energy industry, relied on ITC Global to provide a fully managed VSAT system, custom designed to support crew communications for its globally dispersed vessels.


  • Leading Global Resources Company

    A leading global resources company was seeking to develop its flagship MbalamNabeba Iron Ore Project. ITC Global provided a custom engineered satellite communications solution that is tailored to the requirements of their mobile remote field camps.


  • BHP Billiton

    When one of the world’s largest mining exploration and development companies invested in integrated remote operated mining centers (IROC), they turned to ITC Global to provide a high-performance satellite network for their real-time operations and communications.


  • Radio Holland

    As a leading company in maritime and shipboard systems integration, RH Marine looked to ITC Global when they planned to develop a global satellite communications service for their client’s vessels.


  • Harkand

    Harkand is an inspection, repair and maintenance operator providing engineering, project management, ROV services, diving, survey and operating to offshore support vessels. ITC Global currently supports the diving support vessel Swordfish, the multi-purpose support vessel Viking Poseidon and subsea vessel Spearfish.